Terms & Conditions

Welcome to Delarcha Africa Industries Ltd. These Terms & Conditions govern your use of our website and your purchase enquiries and orders for our construction materials and related products.

By accessing or using our website, you agree to these terms. If you do not agree with these terms, please discontinue using the website.

Delarcha Africa Industries Ltd offers construction finishing materials, tiles, roofing sheets, PVC products, bathroom products, and other related building materials.

We aim to provide accurate product descriptions, images, specifications, and pricing information. However, product images may differ slightly from actual products in colour, appearance, or presentation.

Customers should confirm product specifications, sizes, colours, quantities, and availability with our team before placing an order.

Customers place orders through WhatsApp using the order buttons or contact links available on our website.

To place an order:

1. Browse our website and select the products you need.
2. Click the WhatsApp order button.
3. Send our team the product names, links, quantities, and any required specifications.
4. Provide your contact information and delivery location when requested.
5. Confirm the final prices, product availability, delivery arrangements, and payment instructions with our team.

Sending a WhatsApp message constitutes an order enquiry or request. An order is considered confirmed only when Delarcha communicates its acceptance and the necessary arrangements have been agreed upon.

Product prices and availability may change without prior notice.

Customers should confirm the current price, available quantities, product specifications, and any applicable delivery charges with our team before finalizing an order.

Any applicable taxes or additional charges will be communicated before order confirmation.

Delivery availability, locations, fees, and estimated timelines depend on the products ordered and the customer's location.

Our team will communicate the applicable delivery arrangements before confirming an order. Delivery estimates are provided in good faith and may be affected by stock availability, transport conditions, weather, or other circumstances beyond our reasonable control.

Customers should provide accurate delivery information to help ensure successful delivery.

Payment methods and payment instructions are communicated directly by Delarcha during the order confirmation process.

Customers should verify the official payment details with our team before making any payment. Customers should not rely on unverified payment instructions received from third parties.

An order's payment requirements and any applicable payment deadlines will be communicated before the order is finalized.

Customers who wish to change or cancel an order should contact our team through WhatsApp as soon as possible.

Requests will be considered based on the order's current status and any applicable company policies or legal requirements. Changes may not be possible once an order has been prepared, dispatched, or delivered.

Any applicable cancellation charges or other conditions must be communicated to the customer before being applied.

If a product is damaged, incorrect, defective, or does not match the confirmed order, customers should contact Delarcha promptly and provide the relevant order details and, where appropriate, photographs of the issue.

Our team will explain the applicable process for assessing returns, exchanges, or refunds.

Returns and refunds are subject to the applicable company policy and relevant consumer protection laws. Nothing in these terms is intended to remove rights that customers have under applicable law.

Customers should contact our team for instructions before returning any product.

Customers are responsible for:

• Providing accurate contact and delivery information.
• Confirming product specifications, quantities, sizes, and colours before ordering.
• Reviewing the final order details and agreed prices.
• Following the payment instructions communicated by Delarcha.
• Using the website lawfully and responsibly.

Customers must not use our website for fraudulent, unlawful, or harmful activities.

Unauthorized attempts to access, interfere with, damage, or disrupt the website or its services are prohibited.

All website content, including text, images, branding, and other materials, may not be reproduced or used commercially without appropriate authorization, subject to applicable law.

Delarcha makes reasonable efforts to maintain accurate product information and reliable website functionality. However, we cannot guarantee that the website will always operate without interruptions or technical errors.

Nothing in these terms excludes or limits any liability or customer rights that cannot lawfully be excluded or limited under applicable law.

Delarcha may update these Terms & Conditions when necessary to reflect changes in our business practices, services, or legal requirements.

The latest version will be published on this page with its updated revision date.

For questions about these Terms & Conditions, our products, or your orders, please contact Delarcha Africa Industries Ltd using the phone number, WhatsApp link, email address, or other contact details published on our website.