Privacy Policy

Delarcha Africa Industries Ltd respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information may be collected when you visit our website, enquire about products, or place an order through WhatsApp, how that information may be used, and the choices available to you.

Depending on how you interact with our website and business, we may collect or receive the following information:

• Your name and phone number.
• WhatsApp messages and product enquiries.
• Product names, quantities, sizes, colours, and other order details.
• Delivery addresses and delivery instructions, where applicable.
• Information you voluntarily provide when contacting our team.
• Order confirmations and relevant customer service communications.
• Basic technical information, such as browser or device information, where collected through website functionality or enabled analytics.

We aim to collect only information reasonably necessary for the relevant business purpose.

We may use your information to:

• Respond to product enquiries and customer questions.
• Confirm product prices, specifications, and availability.
• Process and coordinate orders submitted through WhatsApp.
• Arrange deliveries and communicate order updates.
• Provide customer support and resolve complaints.
• Maintain appropriate business and order records.
• Improve our website, products, and services.
• Meet applicable legal, regulatory, and record-keeping obligations.

We will handle personal information in accordance with applicable privacy and data protection laws.

Our website allows customers to initiate orders through WhatsApp.

When you click a WhatsApp link, you may be redirected to WhatsApp, a service operated by a third party. Any information you send through WhatsApp is also subject to WhatsApp's own terms and privacy practices.

Please review WhatsApp's privacy policy for further information about how it processes your data.

Customers should avoid sending unnecessary sensitive personal information through WhatsApp or other communication channels.

Delarcha does not sell customers' personal information.

Where reasonably necessary, information may be shared with:

• Authorized employees who handle enquiries, orders, and customer service.
• Delivery providers who need relevant information to complete deliveries.
• Technology and service providers supporting our business operations.
• Competent authorities where disclosure is required or permitted by applicable law.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose and to handle it in accordance with applicable legal requirements.

We take reasonable measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. Customers should take appropriate precautions when sharing information online.

We retain personal information for as long as reasonably necessary to respond to enquiries, manage orders, provide customer support, maintain business records, and meet applicable legal obligations.

The retention period may depend on the nature of the information and the purpose for which it was collected.

Where information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally appropriate.
• Object to or request restrictions on certain processing activities, where applicable.
• Raise concerns or complaints about how your information is handled.

Some information may need to be retained where required by law or for legitimate record-keeping purposes.

To make a privacy request, contact Delarcha using the contact information published on our website.

Our website may use cookies or similar technologies to support essential functionality, remember preferences, improve performance, or measure website usage, depending on the features enabled.

Where required by applicable law, we will provide appropriate information and obtain any necessary consent for non-essential cookies or similar technologies.

If analytics or tracking tools are not enabled, this section should be adjusted to reflect the website's actual configuration.

Our website is intended for people seeking information about construction materials and related products. We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

Our website may contain links to third-party platforms, including WhatsApp and external websites.

We do not control the privacy practices of these third-party services. Customers should review the relevant privacy policies before sharing personal information with them.

We may update this Privacy Policy to reflect changes in our practices, website features, or legal obligations.

Any updates will be published on this page together with the applicable revision date.

For questions, concerns, or requests relating to your personal information, contact Delarcha Africa Industries Ltd using the official contact details published on our website.